Rachel Flynn

Work Experience

SENIOR TECHNICAL WRITER

monday.com | Remote | July 2022 - present

• Owned end-to-end API and app documentation as the company’s inaugural technical writer
• Led the documentation and rollout strategy for API versioning, helping establish one of the industry’s first versioned GraphQL APIs
• Authored 150+ technical specifications and maintained a library of 200+ API, app framework, AI, and marketplace documents supporting developers at scale
• Drove adoption of a Docs as Code model, unifying dev teams in a scalable, consistent release pipeline
• Built a cross-domain release process spanning 10 product domains to synchronize documentation with feature launches
• Launched an AI chatbot that deflected 150,000+ documentation requests, significantly reducing support dependency
• Performed API QA testing, contributed design feedback, and produced multi-language code samples (JS, JSON, GraphQL, cURL, Python, Shell)

FREELANCE WRITER

Freelance | Remote | Aug 2020 - present

• Built a personal blog using HTML and Markdown and wrote articles for World Footprints and Digital Nomad World
• Established a resume design business and work with 50+ clients to enhance their resumes
• Curated a research report for Quote This Woman+ that examined how often women appeared as sources in the news
• Translated 100+ pages to Spanish for Wedding Packages NYC and updated the backend code using WordPress
• Summarized YouTube videos into short, easy-to-read articles for adult English language learners
• Wrote and edited over 60 articles for two long-term clients in the AI and construction financing industries
• Crafted 50 travel guides for Tourscanner

TECHNICAL WRITER

Microsoft | Remote | Contract | April - July 2022

• Reviewed and improved 1,000+ quality issues found in development documents and user guides using Markdown and GitHub
• Updated taxonomies to improve the overall findability of the documentation
• Identified possible areas to implement automation to find and fix issues in documentation

TECHNICAL WRITER

Wells Fargo | Remote | Contract | Aug 2021 - April 2022

• Understood complex banking processes and wrote technical documentation to explain day-to-day branch operations
• Reformatted and edited technical documentation to ensure it followed internal standards and guidelines
• Built intranet webpages outlining branch operation procedures by migrating 100+ Word documents to OpenText
• Collaborated with teammates to develop efficient processes that streamlined the migration process
• Mentored 2 recently hired employees and trained them on the OpenText migration process

BILINGUAL RETIREMENT SPECIALIST

Principal Financial Group | Des Moines, IA | July 2019 - Jan 2020

• Educated nearly 40 English and Spanish-speaking clients about 401k retirement accounts, IRS regulations, and investment options daily
• Identified a major gap in our company training and collaborated with teammates to create training documents specifically for bilingual employees
• Received the highest possible score for each of my month quality reviews

BILINGUAL TELLER SERVICE REPRESENTATIVE

Veridian Credit Union | Johnston, IA | July 2018 - July 2019

• Provided Spanish translation for transactions, loan applications, and accounts
• Participated in the Veridian mentoring program and trained 3 employees
• Represented the branch at 5 company-wide outreach events

CONTENT WRITER & PROOFREADER

The Write Place | Remote | June 2018 - Sep 2018

• Proofread projects for 2 coworkers to maintain accuracy In all publications using AP Style and the Gregg’s Reference Manual
• Drafted and published client blog posts on WordPress
• Managed a portfolio of 5 clients and created content for brochures, mailers, social media, websites, and newsletters

MARKETING INTERN

World Relief Chicago | Chicago, IL | Jan 2018 - May 2018

• Curated Facebook, Twitter, and Instagram posts that resulted in a 20% increase in followers and engagement across all platforms
• Developed a social media strategy to target key audiences while also promoting the organization’s goals and values
• Executed paid social media campaigns to increase the number of followers
• Designed posters and graphics for social media posts using Canva
• Edited photos for organization-wide marketing campaigns
• Raised over $100,000 at the 2018 annual benefit

SOCIAL MEDIA INTERN

Imperishable Beauty | Remote | June - Aug 2017

• Managed the organization’s Twitter, Facebook, and Pinterest pages
• Increased social media following by an average of 10% in just three months
• Completed email marketing campaigns and distributed the bi-weekly e-newsletter through Mailchimp

AMERICORPS MEMBER

Des Moines Public Schools | Remote | May - Aug 2017

• Planned, developed, and implemented the full summer programming schedule at Hoyt Middle School for ten weeks
• Constantly and successfully communicated with two other team members, the school principal, and two supervisors
• Supervised and led activities for 15 children on a daily basis

COMMUNICATION INTERN

Traidcraft | London, UK | Sep - Dec 2016

• Researched topics relevant to client interests, communicated with stakeholders in the field, and prepared the results in a team briefing report for each meeting
• Compiled contact lists of news, radio, and television stations to pitch to
• Developed weekly media reports that summarized client news coverage
• Drafted letters to government officials and letters to the editor in support of proposed legislation relevant to client interests