Rachel Flynn

Work Experience

TECHNICAL WRITER

monday.com | Chicago, IL | July 2022 - present

• Led company-wide API and apps technical documentation efforts as the first and only technical writer
• Maintained a library of more than 170 APIs, apps framework, AI, and app marketplace technical documents using Markdown and HTML
• Authored 70+ technical specifications to explain new APIs, app features, hosting solutions, and SDK methods
• Implemented an AI chatbot to answer 8,000+ documentation questions, saving nearly 1,800 hours of support
• Tested and conducted quality checks on new APIs and provided product design input
• Spearheaded the communication and documentation plan to start versioning the API
• Created Javascript, JSON, GraphQL, cURL, Python, and Shell code samples
• Built a release process across 5 teams to align documentation and feature releases
• Wrote UI copy for the app developer center
• Answered technical questions about the API or building apps from customers in the developer community
• Started the monthly builders’ e-newsletter for over 10,000 recipients
• Collaborated with SMEs to maintain product knowledge and perform quality assurance reviews on existing documentation
• Crafted documentation for 6 different monday AI app features

FREELANCE WRITER

Freelance | Remote | Aug 2020 - present

• Built a personal blog using HTML and Markdown and wrote articles for World Footprints and Digital Nomad World
• Established a resume design business and work with 50+ clients to enhance their resumes
• Curated a research report for Quote This Woman+ that examined how often women appeared as sources in the news
• Translated 100+ pages to Spanish for Wedding Packages NYC and updated the backend code using WordPress
• Summarized YouTube videos into short, easy-to-read articles for adult English language learners
• Wrote and edited over 60 articles for two long-term clients in the AI and construction financing industries
• Crafted 50 travel guides for Tourscanner

TECHNICAL WRITER

Microsoft | Remote | Contract | April - July 2022

• Reviewed and improved 1,000+ quality issues found in development documents and user guides using Markdown and GitHub
• Updated taxonomies to improve the overall findability of the documentation
• Identified possible areas to implement automation to find and fix issues in documentation

TECHNICAL WRITER

Wells Fargo | Remote | Contract | Aug 2021 - April 2022

• Understood complex banking processes and wrote technical documentation to explain day-to-day branch operations
• Reformatted and edited technical documentation to ensure it followed internal standards and guidelines
• Built intranet webpages outlining branch operation procedures by migrating 100+ Word documents to OpenText
• Collaborated with teammates to develop efficient processes that streamlined the migration process
• Mentored 2 recently hired employees and trained them on the OpenText migration process

BILINGUAL RETIREMENT SPECIALIST

Principal Financial Group | Des Moines, IA | July 2019 - Jan 2020

• Educated nearly 40 English and Spanish-speaking clients about 401k retirement accounts, IRS regulations, and investment options daily
• Identified a major gap in our company training and collaborated with teammates to create training documents specifically for bilingual employees
• Received the highest possible score for each of my month quality reviews

BILINGUAL TELLER SERVICE REPRESENTATIVE

Veridian Credit Union | Johnston, IA | July 2018 - July 2019

• Provided Spanish translation for transactions, loan applications, and accounts
• Participated in the Veridian mentoring program and trained 3 employees
• Represented the branch at 5 company-wide outreach events

CONTENT WRITER & PROOFREADER

The Write Place | Remote | June 2018 - Sep 2018

• Proofread projects for 2 coworkers to maintain accuracy In all publications using AP Style and the Gregg’s Reference Manual
• Drafted and published client blog posts on WordPress
• Managed a portfolio of 5 clients and created content for brochures, mailers, social media, websites, and newsletters

MARKETING INTERN

World Relief Chicago | Chicago, IL | Jan 2018 - May 2018

• Curated Facebook, Twitter, and Instagram posts that resulted in a 20% increase in followers and engagement across all platforms
• Developed a social media strategy to target key audiences while also promoting the organization’s goals and values
• Executed paid social media campaigns to increase the number of followers
• Designed posters and graphics for social media posts using Canva
• Edited photos for organization-wide marketing campaigns
• Raised over $100,000 at the 2018 annual benefit

SOCIAL MEDIA INTERN

Imperishable Beauty | Remote | June - Aug 2017

• Managed the organization’s Twitter, Facebook, and Pinterest pages
• Increased social media following by an average of 10% in just three months
• Completed email marketing campaigns and distributed the bi-weekly e-newsletter through Mailchimp

AMERICORPS MEMBER

Des Moines Public Schools | Remote | May - Aug 2017

• Planned, developed, and implemented the full summer programming schedule at Hoyt Middle School for ten weeks
• Constantly and successfully communicated with two other team members, the school principal, and two supervisors
• Supervised and led activities for 15 children on a daily basis

COMMUNICATION INTERN

Traidcraft | London, UK | Sep - Dec 2016

• Researched topics relevant to client interests, communicated with stakeholders in the field, and prepared the results in a team briefing report for each meeting
• Compiled contact lists of news, radio, and television stations to pitch to
• Developed weekly media reports that summarized client news coverage
• Drafted letters to government officials and letters to the editor in support of proposed legislation relevant to client interests